When your customers/fans message you (if you have the option for them to message you available), be sure to respond to them. This shows you care about your customers and is a great way to offer quality customer service and build relationships outside of normal business hours. Not to mention it shows that you care about their input which can help build customer bases when they tell their friends about the positive and fast reply they received from you.
Replying to messages isn't just limited to the private message feature. When a customer posts something to your wall, be sure to address it as well.
Tuesday Tips are a series of tips released on Tuesday each week regarding a hint or tip to help you manage and market your Facebook presence better. You can find all the Tuesday Tips by clicking on the Tuesday Tips tag below.
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